FAQ

Questions

How can I pay for my purchase at AlpStories online shop?
How can I cancel my order and receive my money back?
What is the expiry date for AlpStories cosmetic products?
What`s behind the name, "AlpStories"?
How are AlpStories products preserved?
How are the products tested?
How can I place an order at AlpStories online shop?
Can I purchase AlpStories products without registering?
Are AlpStories products tested on animals?
How can I get free AlpStories product samples?

Answers

How can I pay for my purchase at AlpStories online shop?

AlpStories currently offers the PayPal payment method for online store purchases.

When making payments by PayPal you have two payment options available to you:

1. you can create your own PayPal account (select the “Have a PayPal account?” option and log-in with your username and password)

2. if you have yet to setup your PayPal account, you can pay for the goods ordered using one of the following credit or debit cards without prior registration (“as a guest”): Visa, Visa Electron, Mastercard and American Express (select the “Don`t have a PayPal Account?” option).

How can I cancel my order and receive my money back?

Please read our terms & conditions. If an order has been canceled AlpStories returns the money paid within 3 working days after the confirmation of money return, however, in some cases it can take up to 30 days. 

What is the expiry date for AlpStories cosmetic products?

Expiry date differs from product to product. Every product has its expiry date printed on the packaging. 

What`s behind the name, "AlpStories"?

The Alps are famous throughout the whole world for their natural beauty. Where the evening sun baths the mountains and high peaks, a nearly always deep blue sky greets you with the warmth, and endless green meadows colored by millions of flowers and scented by fresh herbs stun your spirit, this is where the home of AlpStories is.

At AlpStories natural cosmetics, we learn from nature and strive to create formulas that are as rich and diverse as the alpine nature. AlpStories products are created without parabens, synthetic fragrances, mineral oils and silicones, that will leave you feeling naturally beautiful both inside and out.

How are AlpStories products preserved?

Nature contains many different kinds of preserving substances. Many plant substances themselves contain antioxidants (for example, vitamin E) or antibacterial substances that help a product retain its freshness. An especially good preservative is natural alcohol, which is added in small amounts to keep our products from spoiling. 

How are the products tested?

After a product is created, it is tested in a laboratory by measuring various physical and chemical properties, determining stability and the expiration date, as well as studying and defining standards for storage. In accordance with law, the product is tested by a qualified chemist to make certain that it complies with safety and consistency tests. Then the product is sent for the approval of a dermatologist. Individuals of various ages and skin types use the product under the surveillance of a certified dermatologist, and report their reactions. The product is tested to make certain that it does not cause allergic reactions or irritation.  

How can I place an order at AlpStories online shop?

AlpStories products in the shop are arranged in separate sections according to their application for intended use, by scent and product type. List of products and the opened product page contains a “ADD TO BAG” button, which adds the selected product to your shopping basket. After adding a product to the basket you will be offered to either continue shopping or open the shopping basket to pay for the selected products with "CHECKOUT".

Can I purchase AlpStories products without registering?

Yes. Any visitor of AlpStories online shop can view and order products without the registration. Anyhow, we recommend ordering products through the registration procedure as it makes it easier foy your next orders.

Are AlpStories products tested on animals?

No. AlpStories products are not tested on animals. Also, none of our ingredient suppliers test their products on animals.

How can I get free AlpStories product samples?

At AlpStories online shop you can order samples for free together with your purchase. Unfortunately, we do not send out free samples of products without your purchase.

We would suggest you visiting one of the shops in your country, where you can buy AlpStories products, and our shop assistants would provide you with free samples with pleasure.