Privacy Policy

Thank you for visiting our website. The protection of your personal data is very important to us, therefore, together with our quality content, we also guarantee you the right to decide on the use of your personal data yourself. This privacy policy regulates the collection, retention and processing of personal data collected by the controller from identified or identifiable natural person.

1. The controller of the personal data collection
2. Categories of personal data
3. The purpose of the processing of personal data
4. Data retention period
5. Protection of personal data
6. Users` rights
7. Contractual processors and data retention
8. Use of cookies
9. Legal notice


1. The controller of the personal data collection

The controller of the personal data collection is Vastok d.o.o., Dunajska cesta 136, 1000 Ljubljana, Slovenia.

An authorized person regarding the personal data protection can be reached at

As a recipient or a user, you allow the controller to collect, process and retain the personal data transmitted in accordance with the applicable law on the personal data protection.

2. Categories of personal data

Data acquired by the personal data controller include:

• E-mail address;
• name, surname and title or gender due to the need for personalized e-mails;
• company name;
• physical address;
• phone number;
• which messages were opened by the user and which links were clicked in the e-mails;
• which pages were visited on the website;
• past demand, purchases, invoices, support claims;
• IP user addresses and cookie IDs.

3. The purpose of the processing of personal data

The controller Vastok d.o.o., Dunajska cesta 136, 1000 Ljubljana, Slovenia will use the data it obtained from the users for the following purposes:

• to communicate with (pre)contractual relationship;
• for the performance of play contests;
• statistical and market analysis; tracking and opening e-mails, clicking on the website for segmenting and customizing the content of e-mails;
• informing and sending e-news, articles, e-mail notifications;
• direct marketing and sending of offers by e-mail and notifications, classic mail, website and mobile applications, and making telephone calls;
• segmentation, profiling and automated processing in order to create customized messages and offers that are more relevant to the user;
• display customized ads on advertising platforms (Google and Facebook).

When the e-mails are sent, the controller records the open rate of the individuals and clicks on the links in the received messages. It also records the views and actions on the controller`s website. For better and more focused sending of offers and customization of messages or communications, the recorded data is automatically processed, analyzed, profiled and evaluated by the activity of users` interest.

4. Data retention period

We keep personal data for an indefinite period of time or until the consent of an individual for the retention and processing of his data is revoked. After the cancellation of the consent of the individual, his personal data is deleted within 15 days of the cancellation. The personal data of the recipients requesting deletion is deleted within 5 days of the request.

If we abandon the above-described purposes in our company, for which we retain and process personal data, we will immediately, efficently and permanently delete the databases that don`t serve a certain purpose anymore.

5. Protection of personal data

The data controller will protect the acquired data in accordance with the applicable law on the protection of personal data. It will provide an adequate organizational and technical protection. In any case, the controller will not transmit or disclose acquired personal data to the third parties. Company Vastok d.o.o. carries out appropriate technical and organizational measures for the protection of personal data.

6. Users` rights

In accordance with the provisions of the General Data Protection Regulation (GDPR), the data controller must at the request of the user:

• confirm whether data relating to him are processed or not and allow him the access to personal data relating to him;
• transmit a copy of personal data relating to him;
• give the opportunity to rectify or update his personal information;
• give the possibility of partial or total deletion of personal data;
• give the possibility of transferring personal data to another provider of related services;
• provide the possibility of partial or total withdrawal of the consent for personal data processing.

The controller will take into account your request for cancellation and at the latest within 15 days consistently regulate the cancellation of the consent for the purposes of personal data processing.

Any individual may at any time, if he considers that his rights to the protection of his personal data are in any way violated by the controller, file a complaint with the supervisory authority (Information Commissioner in the Republic of Slovenia).

Every user has the possibility to unsubscribe from receiving e-mails simply by a single click in the footer or sending an e-mail to or by replying to a specific e-mail received.

7. Contractual processors and data retention

The controller can pass the collected personal data also to its contractual processors, who can process this data exclusively in the framework of the controller`s instructions and authorizations. For that, the processors needs to conclude a written agreement with the controller, which obliges him to provide an adequate level of personal data protection, namely for CRM, e-mail marketing system and system for marketing automation. The controller collects personal data in the EU territory and does not pass it to the third countries.

The controller can provide personal information to digital advertising platforms (Google, Facebook, LinkedIn, etc.) and use their cookies that allow the controller to create more precise segments, display targeted ads and remarketing. This way, the user gets more relevant ads on these platforms by the controller. In this case, the data can be passed to the contractual processors outside of the EU.

8. Use of cookies

As a user of the website, you agree to upload cookies on your computer to ensure the performance of all website functions, web analytics and advanced advertising. The following cookies can be downloaded to your computer:

– Google Analytics cookies for analytical purposes;
– Facebook cookies for remarketing and advertising;
– Google cookies for remarketing and advertising;
– Cookies of marketing automation tools to monitor user activity on a website.

Cookies allow certain content or application functions to be customized for a particular visitor, depending on their choices or preferences, or depending on the properties of its terminal equipment. Cookies for analytical purposes allow continuous improvement of the website.

9. Legal notice

All contents published on are the property of Vastok d.o.o. Without the permission of Vastok d.o.o. they must not be copied, reproduced or distributed in any other way. Vastok d.o.o. is not responsible for any problems with the functioning of the website. Vastok d.o.o. reserves the right to make any mistakes and changes to the content published on .