Question When can I expect my delivery?
AnswerThe process of formulating and then shipping your order usually takes about 5-7 days. Don’t worry, we will send you a tracking code the second it leaves our warehouse.
Shipping times vary between countries, countries in the European Union will normally receive the package within 7 days, while countries outside may take up to 2 weeks or more because of customs.
Question Where do you ship?
AnswerWe ship worldwide! If you think your country might not be on the list of shipping, please contact us at email@example.com
Question How do you personalize products?
AnswerFor starters, you answer a quiz that is filled with questions that will let us know more about your skin. Questions about skin type, skin condition, skin goals, lifestyle choices, environmental factors are all highly important when it comes to formulating skin care products. Our algorithm then matches your answers with our science-backed ingredients that will work with your skin, not against it and voilà, we have your custom product!
Question Are your products animal friendly?
AnswerYes! Our products are 100% vegan and cruelty-free. We make sure we are making environmentally and animal friendly choices throughout all our processes.
Question How does your guarantee work?
AnswerWell, not all products are created equal and even though your product will be fully customized, there is still a slight chance an ingredient won’t work with your skin specifically.
If you are not satisfied with your product (had an allergic reaction, feelings of discomfort etc.) discontinue use immediately and write to us on firstname.lastname@example.org where we can figure out a solution. Either we can offer to re-formulate the product or give you your full purchase price back.
Question I have a specific skin concern, what can I do?
AnswerWe’re sorry you’re dealing with skin issues. If you’re worried the skin questionnaire will not describe your skin problems completely, write to us at email@example.com and we’ll be happy to help.
Question I'm not satisfied with a product, what can I do?
AnswerIf you are not satisfied with your product (had an allergic reaction, feelings of discomfort etc.) discontinue use immediately and write to us on firstname.lastname@example.org where we can figure out a solution. Either we can re-formulate the product or give you your full purchase price back.
Question What kind of packaging do you use?
AnswerOur products all come in glass bottles and the lids are all recyclable plastic. We make sure to secure our products with paper-packaging and put them all in a cardboard box, so we can produce as little waste as possible.